Privacy and Communication

CliQclose (referred to as “we,” “us,” or “our”) values the privacy of our users (referred to as “user” or “you”). This Communication Policy explains how we collect, use, disclose, and safeguard your information when you visit our website CliQclose.com, including any other related media forms, media channels, mobile websites, or mobile applications (collectively referred to as the “Site”). If you do not agree with the terms of this Communication Policy, please refrain from accessing the Site.

Communication Channels

We may communicate with you through various channels, such as SMS, Apple’s Game Center, Facebook, Google, Instagram, Pinterest, Twitter, WhatsApp, Viber, WeChat, emails, apps, or any other available channel on behalf of ourselves, our affiliates, and advertisers.

Consent to Communicate

By providing your phone numbers, you authorize CliQclose, its corporate parents, affiliates, and partners to deliver telemarketing promotions for products or services using an automatic telephone dialing system or an artificial or prerecorded voice, as well as text messages. These communications may include additional products or services that may interest you. Signing this agreement is not mandatory for purchasing any property, goods, or services.

Policy Modifications

We reserve the right to modify this Communication Policy at any time and for any reason. We will notify you of any changes by updating the “Last Updated” date of this Communication Policy. Any changes or modifications will take effect immediately upon posting the updated Communication Policy on the Site. By continuing to use the Site after the revised Communication Policy is posted, you are considered to be aware of, subject to, and accepting of the changes.

Service Availability

CliQclose’s communication services are provided on an “as is” basis and may not be available in all areas or through all wireless carriers or service providers at all times. Additionally, changes made by your wireless carrier or service providers may impact the functionality of our communication services. CliQclose reserves the right to change or discontinue any communication program without notice or liability. We, along with our related companies, officers, directors, employees, and consultants, are not responsible for any losses or injuries resulting from our communication services or any technical failures or delays. CliQclose also reserves the right to stop delivering any communication to any person at any time at our sole discretion. The wireless carriers or service providers are not liable for any delayed or undelivered text alerts.

Text Alert Enrollment

CliQclose or one or more of its affiliates may offer access to messages related to your orders and product delivery service through CliQclose or its third-party vendors via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts. To enroll in text alerts, you must provide your mobile phone number with an area code. By enrolling, you agree to the following terms and conditions, which become effective upon your enrollment.

Opting Out of Text Alerts

You have the option to stop receiving text alerts from CliQclose at any time. If you wish to unsubscribe from the order and delivery service text alerts, simply reply STOP to any text message you receive, and you will be opted out of all future text messages. After unsubscribing, you may receive one final text alert from CliQclose confirming that you will no longer receive text alerts. Unless you choose to re-activate your enrollment, no further text alerts will be sent to you.

Consent Requirements for Communication

The consent requirements for communication with CliQclose’s clients vary depending on the type of conversation and its nature. Conversational SMS/text messaging refers to one-on-one, two-way conversations between the company and its existing customers or known contacts with an established business relationship. In such cases, if a customer initiates the conversation and the company promptly responds with relevant information, verbal or written permission is not required. This is known as implied consent.

For informational SMS/text and voice recordings, the customer must provide their phone number and agree to be contacted in the future. In this case, explicit permission is required for the company to send informational text messages. Customers can grant this permission through opt-in methods such as texting a keyword, filling out a form, providing consent on a website, or giving verbal or written permission.

Promotional text messaging involves directly promoting, marketing, and selling the company’s business or services. Contacts must explicitly sign a form, check an online box, or provide consent through other means to receive promotional text messages.

Text messages may include call-to-action (CTA) links or buttons that prompt recipients to take specific actions, such as paying invoices, opting in or out of text message campaigns, accessing websites or web properties, connecting to calendars, and more.

CliQclose sends text messages to clients to explain their services, provide informational content, and promote their business. Clients can opt out of receiving these messages by texting keywords like “STOP” or “UNSUBSCRIBE” or by expressing their disinterest during a call.

Call Recording and Monitoring

CliQclose operates a telephone system that is capable of recording conversations for various legitimate purposes, including quality monitoring, training, compliance, and safeguarding. All calls, both incoming and outgoing, may be recorded, retained, and collected.

Calls may be retrieved or monitored under specific circumstances, such as investigating a complaint, conducting quality checks, ensuring compliance with regulations, protecting the health and safety of individuals, aiding employee training, and safeguarding purposes.

Personal data collected during call recording will be processed lawfully and in accordance with relevant legislation, including GDPR. The collected data will be adequate, relevant, and not excessive, used only for the stated purposes, accessible to authorized personnel, handled confidentially, stored securely, and retained for no longer than necessary before secure destruction.

Whenever possible, callers and recipients will be informed that the call is being monitored or recorded for quality or training purposes, allowing them the opportunity to consent by continuing the call or hanging up.

By continuing a call and/or accepting the current policy, you agree to the monitoring or recording of the call for the purposes mentioned in this policy.

Social Media and Third-Party Services

Our Site and mobile application may access your basic Facebook account information such as your name, email, gender, birthday, current city, and profile picture URL. We may also request access to additional permissions related to your account, such as friends, check-ins, and likes. You have the choice to grant or deny us access to each individual permission.

If you connect your account to social networking sites, communication apps, or other platforms like Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, Whatsapp, Viber, and WeChat, we may collect user information such as your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts. If you use our mobile application, this information may include the contact information of anyone you invite to use or join the app.

Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-Party Communications

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and you must contact them directly if you no longer wish to receive communications from them.

If you wish to opt-out of receiving correspondence, emails, or other communications from us, you can update your preferences during registration, adjust your account settings, or contact us using the provided contact information.

Dispute Resolution

Except for small claims court disputes, any disputes arising from this Agreement or the relationship between you and CliQclose will be resolved through final and binding arbitration. Both parties agree to waive the right to a trial by judge or jury. Class arbitrations and class actions are not permitted. The arbitration will be administered by the American Arbitration Association (AAA) under the Consumer Arbitration Rules, as modified by this Agreement. The rules can be found online [insert link]. The arbitrator will conduct hearings via teleconference or videoconference unless an in-person hearing is deemed necessary by the arbitrator or upon request by either party. If an in-person hearing is required, it will be held at a location that is reasonably convenient for both parties, taking into account their ability to travel and other relevant circumstances. If the parties cannot agree on a location, the AAA or the arbitrator will make the determination. The arbitrator’s decision will be final and binding, following the terms of this Agreement. The arbitrator will have the power to grant temporary, interim, or permanent injunctive relief or specific performance of this Agreement, but only to the extent necessary to provide appropriate relief for the individual claim being arbitrated. The arbitrator’s award can be confirmed and enforced in any court with jurisdiction. However, this Agreement does not prevent you from reporting issues to federal, state, or local agencies, who may seek relief against us on your behalf, if permitted by law.

Except for the language above regarding the waiver of class and representative actions, if a court determines that any part of this Dispute Resolution provision is invalid or unenforceable, the remaining parts of this provision will still apply. If a court determines that the language related to the waiver of class and representative actions is invalid or unenforceable, the entire Dispute Resolution provision will be null and void. The rest of the Agreement will remain in effect and unaffected by this severability provision.